Epic Quality Assurance Analyst
Company: CHRISTUS Health
Posted on: May 14, 2022
The Quality Assurance Analyst II is responsible for applying
Quality Assurance/Release Management concepts to test application
changes, updates, and enhancements. This position will interact
with Clinical, Revenue Cycle and Technical Leaders, Project
Managers and Analysts. This position will also develop, evaluate,
revise, apply and document quality assurance processes, methods,
and test plans to inspect and test a variety of IS applications and
workflows. This position also develops, audits, monitors, and
enforces the established release management processes and policies
in support of cross-domain configuration integration, testing,
completeness, and consistency.
Collaborates across project borders with other teams. Thinks
creatively and proposes practical solutions to issues. Provides
oversight and project management to assigned tasks.
Proactively acts without additional direction taking tasks/projects
to completion, identifies and seizes new opportunities, displays
can-do attitude in good and bad times, steps up to handle tough
Through knowledge and understanding of impacted workflows,
proactively identify opportunities to enhance testing efficiency.
Represents stakeholder needs and expectations in larger, more
complex system updates and enhancements.
Written documentation delivered to stakeholders and leadership
shows consistency and attentive review, a team player and able to
proactively communicate issues and concepts to leaders.
Able to clearly articulate QA process issues to stakeholders.
Proactively addresses process issues.
Provides clear and organized status reporting on key areas to be
used as external communications to stakeholders.
Demonstrates a solid/working level of subject matter expertise in
testing, proactively works to improve and obtain new expertise in
different workflows, including areas beyond current knowledge base.
Utilizes training, web site and general resource materials
regularly and effectively and is able guide newer team members in
utilizing these resources.
Contributes to strategy discussions by identifying options with
associated pros and cons with team members. Facilitates making
timely decisions; makes sound decisions even in the absence of
complete information. Recognizes when a quick 80% resolution will
Associate periodically reviews and auto-corrects his/her skills,
habits, work ethic, and behaviors and manages his/her work in an
effective and agreeable way among peers. Associate is sensitive and
aware of how others perceive them and take care to ensure smooth
and effective working relationships and environments
Strong proficiency in in QA processes, has a strong understanding
of integrated healthcare information systems, and demonstrated
project management skills for application testing efforts, can
conduct integrated and regression testing for updates, upgrades,
and new 3rd party applications, Able to teach QA processes to new
team members, Proactively and independently troubleshoot testing
issues without direction.
Demonstrates a working level understanding of information
technology, including systems, applications, operations, and
support. Adheres to IS standards/protocols.
Maintains high standards for quality of work for self and others.
Provides oversight and feedback on team member design,
configuration, and deliverables.
Manages medium complexity QA processes. Collaborates with team
members as needed. Proactively evaluates the need for new potential
Performs working level QA process analysis, including test script
modification as needed. Able to view objectives through both a
technical and operational lens. Responsible for completing working
level gap analysis and providing recommendations.
Serves as the central point of contact for assigned QA processes.
Independently works with external vendors in resolving issues and
coordination as needed. Reviews outstanding issues and prioritizes
based on operational needs. Escalates when timelines are of concern
or appropriate vendor action is not occurring.
Bachelor's degree in an Information Systems related field or 4
years of related IT/Operational experience in a Healthcare
Epic application certification / proficiency preferred
Minimum of 2 - 3 years' progressive healthcare experience
Demonstrated experience managing QA efforts for large,
enterprise-wide software implementations
Keywords: CHRISTUS Health, Irving , Epic Quality Assurance Analyst, Professions , Irving, Texas
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