Help Desk IT Support Technician

Company: Cinter Career
Location: Irving
Posted on: May 16, 2022

Job Description:

We are seeking a "Help Desk IT Support Technician" in Irving, TX.

Key Responsibilities:

• Provide technical support for end-user customers via phone and email by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
• Learn and document processes, solutions, and environments for operations of continuous improvement.
• Maintain user manuals as well as internal documents.
• Learn and monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
• Perform server administration, user account management, and troubleshooting activities.
• Provide periodic IT training to users, and participate in regional and global IT projects.
• Business travel in Continental US and South America as needed.
  
  The right candidate will possess:
  
  • Ability to work effectively based on management direction as well as to work as a strong team contributor.
  • Ability to communicate effectively with customers, internal technology teams, and users.
  • Strong organization skills and be capable to deliver high quality of work.
  • Ability to learn quickly and efficiently as a team player, with minimum supervision.
  • Ability to multitask based on priority; customer-focused and detail-oriented.
    
    Skills & Qualifications:
    
    • Bachelor's degree in Computer Science or related field; or equivalent work experience in the IT field.
    • Proficient English communication skills are a must. Business level Spanish or Japanese language skills are preferred, but not required.
    • More than 3 years of experience in end-user support with Windows-based LAN/WAN/Remote Access.
    • Extensive knowledge of various business software: Windows OS, Office Suites, Adobe Acrobat, WebEx.
    • Basic troubleshooting experience with managing and troubleshooting iOS-based devices, Conference systems, MS Surface, and HP laptops.
    • Strong writing skills for documents and analytical skills to generate a report.
    • A+, Network+, and/or Microsoft Product-related Certifications are preferred but not required.
    • ITIL Foundation, Microsoft, or other IT vendor certifications are preferred but not required.
      
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Keywords: Cinter Career, Irving , Help Desk IT Support Technician, Professions , Irving, Texas