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Electronic Data Interchange Analyst

Company: Amerit Consulting
Location: Irving
Posted on: June 21, 2022

Job Description:

  • Respond promptly and accurately to the incoming customer and external vendor inquiries, escalating if needed to the appropriate resource(s). Fully understand and assess client-reported issues to determine prioritization.
  • Apply superior knowledge on wholesaler account set ups, EDI and dispensing data (switch) requirements.
  • Provide continuous updates to customers on open items, ensuring proper follow up and steps to close cases take place
  • Handle advanced/critical/sensitive issues regarding wholesaler account setup issues/EDI and dispensing data (switch) feeds.
  • Apply superior customer service skills on calls/webinars with clients or wholesaler or both.
  • Responsible for handling bundled cases which results in higher rate of customer satisfaction
  • Special projects - involves reaching out to customers to explain next steps and impact on system issues for customers that don't qualify for a dedicated SAM (Strategic Account Manager).\
  • This position will be a shift between 7:30 a.m. - 5:30PM. (CST) M-FMinimum Requirements:
    • 4+ years of advanced administrative support experience
    • HS Diploma, Vocational Training or EquivalentCritical Skills:
      • Minimum of 2 years of product support
      • Experience working with multiple departments, customers and/or vendors for issue resolution.
      • Excellent critical and analytical thinking
      • Experience working in a fast-paced and high-volume environment; must manage and maintain a high volume of assigned tasks with minimal supervision.
      • Experience working in a team environment and partnering with multiple individuals to complete tasks.
      • Knowledgeable in ExcelAdditional Knowledge & Skills:
        • Prior experience working in the Macro Helix Support division highly preferred
        • Experience in the Pharmaceutical Industry
        • Preferred experience or knowledge of electronic data feeds (EDI and/or equivalent) is highly preferred
        • Preferred knowledge of Business Objects
        • Preferred knowledge of SAP
        • Preferred knowledge or experience in Connect system.

Keywords: Amerit Consulting, Irving , Electronic Data Interchange Analyst, Professions , Irving, Texas

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