Electronic Data Interchange Analyst

Company: Amerit Consulting
Location: Irving
Posted on: June 21, 2022

Job Description:

• Respond promptly and accurately to the incoming customer and external vendor inquiries, escalating if needed to the appropriate resource(s). Fully understand and assess client-reported issues to determine prioritization.
• Apply superior knowledge on wholesaler account set ups, EDI and dispensing data (switch) requirements.
• Provide continuous updates to customers on open items, ensuring proper follow up and steps to close cases take place
• Handle advanced/critical/sensitive issues regarding wholesaler account setup issues/EDI and dispensing data (switch) feeds.
• Apply superior customer service skills on calls/webinars with clients or wholesaler or both.
• Responsible for handling bundled cases which results in higher rate of customer satisfaction
• Special projects - involves reaching out to customers to explain next steps and impact on system issues for customers that don't qualify for a dedicated SAM (Strategic Account Manager).\
• This position will be a shift between 7:30 a.m. - 5:30PM. (CST) M-FMinimum Requirements:
  • 4+ years of advanced administrative support experience
  • HS Diploma, Vocational Training or EquivalentCritical Skills:
    • Minimum of 2 years of product support
    • Experience working with multiple departments, customers and/or vendors for issue resolution.
    • Excellent critical and analytical thinking
    • Experience working in a fast-paced and high-volume environment; must manage and maintain a high volume of assigned tasks with minimal supervision.
    • Experience working in a team environment and partnering with multiple individuals to complete tasks.
    • Knowledgeable in ExcelAdditional Knowledge & Skills:
      • Prior experience working in the Macro Helix Support division highly preferred
      • Experience in the Pharmaceutical Industry
      • Preferred experience or knowledge of electronic data feeds (EDI and/or equivalent) is highly preferred
      • Preferred knowledge of Business Objects
      • Preferred knowledge of SAP
      • Preferred knowledge or experience in Connect system.

Keywords: Amerit Consulting, Irving , Electronic Data Interchange Analyst, Professions , Irving, Texas