Flexcube Production Support Regional Head - NAM/LATAM
Company: Citibank
Location: Irving
Posted on: June 25, 2022
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Job Description:
The Apps Support Group Manager is accountable for management of
complex/critical/large professional disciplinary areas. Leads and
directs a team of professionals. Requires a comprehensive
understanding of multiple areas within a function and how they
interact in order to achieve the objectives of the function.
Applies in-depth understanding of the business impact of technical
contributions. Strong commercial awareness is a necessity.
Generally accountable for delivery of a full range of services to
one or more businesses/ geographic regions. Excellent communication
skills required in order to negotiate internally, often at a senior
level. Some external communication may be necessary. Accountable
for the end results of an area. Exercises control over resources,
policy formulation and planning. Primarily affects a sub-function.
Involved in short- to medium-term planning of actions and resources
for own area. Full management responsibility of a team or multiple
teams, including management of people, budget and planning, to
include performance evaluation, compensation, hiring, disciplinary
actions and terminations and budget
approval.Responsibilities:Demonstrates an in-depth understanding of
how apps support integrates within the overall technology function
to achieve objectives; requires a good understanding of the
industry.Vendor relationship management including oversight for all
offshore managed service.Improve the service level the team
provides to our end users, which includes maximizing operational
efficiencies, strengthening incident management, problem management
and knowledge sharing practices.Guide development teams on
application stability and supportability improvements.Formulate and
implement a framework for managing capacity, throughput and
latency.Define and implemented application on-boarding guidelines
and standards.Work with various team members on coaching them on
how to maximize their potential, work better in a highly integrated
team environment and focus on bringing out their strengths.Drives
continued cost reductions and efficiencies across the portfolios
supported by means of Root Cause Analysis reviews, Knowledge
management, Performance tuning, and user trainingEvaluates
subordinates' performance and makes decisions on pay increases,
hiring, terminations and other personnel actions.Participates in
business review meetings, relating technology tools strategies to
business requirements.Assures adherence to all support process and
tool standards and work with Management to create new and/or
enhance processes to ensure consistency and quality in "best
practices" across the overall support programInfluences and
negotiates with senior leaders (across functions); may communicate
with external partiesManagement responsibility for a team or
multiple teams, including management of people, budget and
planning, performance evaluation, compensation, hiring,
disciplinary actions and terminations and budget approval.Performs
other duties and functions as assignedAppropriately assess risk
when business decisions are made, demonstrating particular
consideration for the firm's reputation and safeguarding Citigroup,
its clients and assets, by driving compliance with applicable laws,
rules and regulations, adhering to Policy, applying sound ethical
judgment regarding personal behavior, conduct and business
practices, and escalating, managing and reporting control issues
with transparency, as well as effectively supervise the activity of
others and create accountability with those who fail to maintain
these standards.Qualifications:10+ years relevant
experiencePost-Graduation in relevant field preferredSenior to
advanced level experience in an Apps Support role with commensurate
experience in people management.Experience of senior stakeholder
managementProject management with demonstrable results in improving
IT servicesCapacity Planning/Forecasting exposure a plusEffectively
share information with other support team members and with other
technology teamsAbility to plan and organize workloadConsistently
demonstrates clear and concise written and verbal communication
skillsAbility to communicate appropriately to relevant
stakeholdersHands on experience with Oracle's FLEXCUBE Banking
platformEducation:Bachelor's/University degree, Master's degree
preferredJob Family Group: TechnologyJob Family:Applications
SupportTime Type:Full timeCiti is an equal opportunity and
affirmative action employer.Qualified applicants will receive
consideration without regard to their race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
or status as a protected veteran.Citigroup Inc. and its
subsidiaries ("Citi") invite all qualified interested applicants to
apply for career opportunities. If you are a person with a
disability and need a reasonable accommodation to use our search
tools and/or apply for a career opportunity review Accessibility at
Citi.View the "EEO is the Law" poster. View the EEO is the Law
Supplement.View the EEO Policy Statement.View the Pay Transparency
PostingEffective November 1, 2021, Citi requires that all
successful applicants for positions located in the United States or
Puerto Rico be fully vaccinated against COVID-19 as a condition of
employment and provide proof of such vaccination prior to
commencement of employment.
Keywords: Citibank, Irving , Flexcube Production Support Regional Head - NAM/LATAM, Professions , Irving, Texas
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