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Technical Operations Analyst, Sr

Company: Fiserv
Location: Irving
Posted on: August 2, 2022

Job Description:

*Provide accurate information and quality technical service support to incoming client, sales, and account management inquiries related to application issues.*Research client inquiries and issues utilizing company resources and document client conversations, information, questions, corrective action and answers, and product orders in the tracking application.*Independently track and resolve problems.*Practice continuous product and service quality improvements by providing ongoing client root cause analysis and interpretation of data through interface with internal department and management teams.*Participate in functional and technical meetings, representing support in a subject matter expert (SME) role, from the beginning of the project through the entire lifecycle for ongoing Product CPT Deliverables.*Provide support during both normal weekday business hours, as well as after hours and weekends.Prior experience must include:--- 4 years communicating with multiple customers on issues and providing technical solutions for multiple simultaneous projects.--- 4 years performing root cause analyses, trouble shooting and solving coding bugs through research, forecasting, data mining, and data and metrics interpreting.--- 4 years working with and communicating to all levels of management, including providing project statuses.--- Working independently and in a team within an SLA-driven environment.--- Computer Architecture and software development life cycle--- Cloud Architecture including SAAS and multi-tier environments+ Application Servers (Weblogic, JBOSS, and WebSphere) Any of these will do but the more the better.+ SQL Server+ Windows+ FTP Servers+ Web Servers (Apache/IIS)

Keywords: Fiserv, Irving , Technical Operations Analyst, Sr, Professions , Irving, Texas

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