Senior Level 1 Network Analyst

Company: Citigroup, Inc.
Location: Irving
Posted on: August 3, 2022

Job Description:

About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.About Our Team:Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi's operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.Job Overview:Network Operations Technician (Sr. Level 1)The ECC Sr. Level 1 Network Analyst is an individual contributor support role in which required experience must fall within the Network Operations. The individual in this position is expected to understand and follow CTI Command Center Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence. Maintaining an awareness of all Command Center workflows and automation/efficiency opportunities, they should be able to provide input to management on automation enhancements and workflow optimization opportunities.It is expected that the candidate has demonstrated historical competency in one of these disciplines while also has the technical aptitude to progress towards cross disciplinary technology operations support.Responsibilities:Provide Senior Tier I Technical Support for Citi's global technology infrastructure.Resolve simple, automated and scripted incidentsExecute or implement simple, automated and scripted changes or infrastructure requests.Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams.Troubleshoot and provide client support for technology and infrastructure issues.Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.Document and update incident technical details into ServiceNow ticketing system.Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.Execution of standard operational processes which involve technology and client interfaces.Qualifications:2+ years of hands on enterprise network operations support experienceAdvanced understanding of OSI model and troubleshooting of technology related issuesAdvanced understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTPCCNA - CCNP level knowledge and experience (at least 2yrs)Able to work well in a fast paced environment and be comfortable in stressful situationsCan effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference callsDetail oriented self-motivated goal drivenAdvanced familiarity with Cisco IOS and Nexus NX-OSIntermediate familiarity of Juniper JUNOS and Arista EOSIntermediate knowledge of load balancer technologies, familiar with F5 and Citrix NetscalerCritical Competencies:Resident expert on how to troubleshoot and resolve hardware issues across all vendors (Cisco, Nexus, Arista, Juniper, F5, Citrix, Checkpoint, Palo Alto)Perform hardware replacements for any environment, including critical environmentsTroubleshoot software or configuration related issues for Cisco, Nexus, Arista, and Juniper devicesAdhere to operating procedures and identify any breaches of the process in normal handling of incident ticketsExecute network failovers for all routing protocols, especially BGP, OSP, and EIGRPPerform network checkoutsIdentify and remediate possible major impacting events within the networkWork with vendors across the technology to provide the highest possible uptime rate of network servicesQuickly identify the layer 1 and 2 connections to an IP addressAct as WFC Deputy as necessaryTrain junior team members on becoming qualified L1sActively participate a major incident call as a network technical resourceJob Family Group: TechnologyJob Family:InfrastructureTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency PostingEffective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citigroup, Inc., Irving , Senior Level 1 Network Analyst, Professions , Irving, Texas