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Intermodal Tracing Coordinator

Company: OEC Group
Location: Irving
Posted on: August 3, 2022

Job Description:

Job DescriptionWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growthEstablished in 1981, Oriental Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.As an Intermodal Tracing Coordinator in our Customer Service Department, you will be responsible for working with assigned accounts in tracking shipments, providing status updates, and offering general account support. This position will work closing with our Ocean Import and Customer Service teams.Requirements:

  • Previous experience in a Customer Service role is preferred
  • Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel
  • Clear and effective communication skills
  • Prior experience in Freight Forwarding / Transportation is a Big Plus!Responsibilities:
    • Track shipments from origin to final destination - typically Port-to-Port and Port-to-Rail - to ensure customer satisfaction
    • Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices
    • Relay customer inquiries to the appropriate departments and provide customer assistance when supporting the general customer service team
    • Manage daily emails/phone calls from customers and other OEC offices regarding shipment details
    • Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destinationSalary
      • $20-$26/hour based on education and experience level. Benefits:
        • Hybrid work schedule for work life balance; laptop provided by OEC
        • 10 days PTO (Paid Time Off), Employee Appreciation, Paid Holidays, Sick/Flex time
        • Full Health Insurance coverage including medical, dental, vision, term life and accident insurance
        • 401K retirement plan with company match
        • Discounted pet insurance - woof! woof! meow!
        • Annual performance bonus and mid-year reviews for salary increasesEducation:
          • Associates degree or higher preferredCOVID-19 Policy:A job offer with OEC Group is contingent upon providing record of immunization before a potential start date.OEC Group is an Equal Opportunity EmployerPowered by JazzHRza9dmmsrtS

Keywords: OEC Group, Irving , Intermodal Tracing Coordinator, Professions , Irving, Texas

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