Technical Operations Analyst, Sr

Company: Fiserv
Location: Irving
Posted on: September 21, 2022

Job Description:

Provide accurate information and quality technical service support to incoming client, sales, and account management inquiries related to application issues.Research client inquiries and issues utilizing company resources and document client conversations, information, questions, corrective action and answers, and product orders in the tracking application.Independently track and resolve problems.Practice continuous product and service quality improvements by providing ongoing client root cause analysis and interpretation of data through interface with internal department and management teams.Participate in functional and technical meetings, representing support in a subject matter expert (SME) role, from the beginning of the project through the entire lifecycle for ongoing Product CPT Deliverables.Provide support during both normal weekday business hours, as well as after hours and weekends.Prior experience must include:--- 4 years communicating with multiple customers on issues and providing technical solutions for multiple simultaneous projects.--- 4 years performing root cause analyses, trouble shooting and solving coding bugs through research, forecasting, data mining, and data and metrics interpreting.--- 4 years working with and communicating to all levels of management, including providing project statuses.--- Working independently and in a team within an SLA-driven environment.--- Computer Architecture and software development life cycle--- Cloud Architecture including SAAS and multi-tier environments+ Application Servers (Weblogic, JBOSS, and WebSphere) Any of these will do but the more the better.+ SQL Server+ Windows+ FTP Servers+ Web Servers (Apache/IIS)

Keywords: Fiserv, Irving , Technical Operations Analyst, Sr, Professions , Irving, Texas