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IT Help Desk Technician (27873)

Company: Railpros Field Services Inc
Location: Irving
Posted on: September 24, 2022

Job Description:

We are hiring! If you go the extra mile supporting your end users and do more than just fix the problem and move-on, then we want to hear from you! If you make it a habit of asking: "Is that the best way we could be doing this?" - Then we definitely want to hear from you!RailPros is expanding rapidly and we need someone who's going to jump on board and be willing to grow, as we are, while providing unmatched support for our teams across the country with training and excellent benefits!
RailPros is led and operated by an enthusiastic team of professionals with a history of service excellence. We understand that our employees drive our success that is why we are committed to employing the most experienced talented individuals, as well as promising newcomers into the industry. RailPros looks for candidates who demonstrate dedication, discipline, and integrity. In return, RailPros provides competitive benefits and career advancement opportunities, from engineers to flaggers and project managers to trainers. We are seeking a Help Desk Technician to join our fast-growing team in Irving, TX.
Our Help Desk Technician will resolve issues on the Service Desk working with Windows environments and Android mobile operating systems, troubleshooting O365 issues, and managing accounts in active directory. Training provided with excellent benefits
Primary Duties:


  • Monitor the manage system alerts & resolve incoming tickets at a tier 1 level.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, modify, and repair computer hardware and software.
  • Maintain asset database.
  • Provide support for Android / iOS tablet users.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Provide on-call first line support and escalate to tier 2 where necessary.
    Required Qualifications:

    • 3+ years of related experience
    • Degree in Information systems, computer science or related field
    • Strong ability to administer and resolve support via phone and remote access
    • Experience working with Windows 10 OS and Mobile OS
    • Networking concepts - TCP/IP
    • Experience with PC/Software troubleshooting
    • Understanding in enterprise level VOIP systems
    • Flexibility with availability
      Preferred Qualifications:

      • Help Desk experience
      • Excellent Customer Service
      • Ability to work autonomously
      • Excellent written and verbal communication skills
        Why RailPros:
        Opportunity for growth/advancement - promotion/advancement from within. Be a part of a niche and essential industry that has continued growth and has remained stable during COVID (pandemic). Opportunity to be a part of exciting projects with a diverse and inclusive company culture. We offer company paid training/testing, license/certificates (PE, PMP, etc.), Medical, Dental, Vision, HSA, HRA, Accident Plan, Life Insurance, Disability, 401K, PTO, paid holidays and bonus opportunities.

        • MISSION - Serving Our Customers: RailPros is dedicated to being the premier engineering and diversified safety services company to America's rail and transit industry.

          • VISION - Helping to Keep North America Moving: RailPros' vision symbolizes our unique experience and dedicated approach to providing excellent service to the railroad and rail transit companies that move North America's freight and improve people's mobility and quality of life.

            • VALUES:
              • Hungry: We are driven to work as a team, fostering a culture of continuous improvement and learning with a passion for action and excellence.
              • Humble: We have compassion for our customers and work to earn their trust and solve their problems. We exist to help them succeed.
              • Nimble: We are continually aware of changes in the industry, and we adapt quickly to meet the needs of our customers. Our talented and experienced rail people are available 24/7/365, we can mobilize and respond quickly, and we create and utilize the latest technology to provide exceptional service for our customers.
                To learn more about RailPros click here.
                Equal Opportunity EmployerRailPros, Inc. is an Equal Opportunity Employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws.

Keywords: Railpros Field Services Inc, Irving , IT Help Desk Technician (27873), Professions , Irving, Texas

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