IT Applications Analyst - Information Systems
Company: Kelly-Moore Paint Company
Posted on: January 19, 2023
Kelly-Moore's mission is to provide high quality, innovative
products with exceptional service at fair value. What sets
Kelly-Moore Paint Company apart from the competitors, is not just
premium products but also our amazing team!
FULL TIME - Location: 301 W. Hurst Blvd., Hurst, TX -
Kelly-Moore Paint Company's Information Technology department
focuses on delivering effective solutions for employees, customers,
and vendors. IT is comprised of talented individuals who cohesively
drive effective solution strategies within a balanced ecosystem of
systems and support. The Applications team focuses on driving
system solutions that meet business process needs.
Provide the day-to-day application development and support
functions, ensuring high-quality IT services and support to
Kelly-Moore end users; Meet and exceed all SLA's.
Provide 2nd level support for assigned business applications.
Document all incidents, problems, changes, knowledge items, and
configuration items in designated ticketing system; ensure all
tickets are current, complete, and up to date.
Manage and maintain "end-to-end" ownership of assigned technologies
and services. Work with management to establish and maintain
project priorities, communicate project and activity status, and
manage service issues.
Manage and maintain assigned IT programs, processes, and
Work with users to understand and define business requirements for
enhancements to applications. Produce specifications of
requirements to a level that enables effective delivery of agreed
upon changes. Work with technical resources to successfully deliver
Maintain critical documentation to support applications including
training, policies, procedures, etc.
Train users on application, processes, policies, and
Develop, implement, and report the findings of suitable test plans
to measure and ensure the quality of new and amended systems,
configurations, packages, or services. Test new software
releases/patches and identify potential negative impacts to the
Provide support and guidance to end users in the selection,
procurement, use, and maintenance of applications.
Participate in on-the-job training and attend classes to keep skill
set up to date.
Maintain policies and controls to ensure data integrity, security,
and legal/regulatory compliance.
Maintain relationships with consultants, technical personnel and
vendors for services and products and monitor/manage results to
Escalate issues to management as appropriate for business
- 5+ years progressive experience in Applications Support and
Information Technology, Bachelor's Degree in Information Systems,
Computer Science or equivalent experience
- Project Management skills with the ability to lead projects,
drive for results, and participate effectively on cross functional
- Ability to understand business issues, identify opportunities
for process improvement and evaluate technology solutions
- Ability to effectively manage and prioritize multiple
concurrent tasks and projects
- Excellent technical skills, strong analytical and diagnostics
skills, and effective problem management skills
- Expertise with relevant applications and technologies and
related tools and products
- Experience in application integration and integration
- Strong oral, written, and overall communication skills, with
the ability to tailor communication method, style and frequency to
the audience and situation
- Motivated self-starter with the ability to work both
autonomously and as part of a team
- English language skills of reading comprehension, written and
oral English language conventions, and writing applications such as
business letter as are ordinarily attained by receiving a high
school degree or equivalent.
- Knowledge of Computer Science and/or Information Systems theory
and application as is typically acquired by attaining a bachelor's
degree in computer science or equivalent
- In-Depth understanding of the ITIL framework, with
- Relevant technical and business certifications a plus
An exciting role as an Applications Analyst who will oversee core
applications for Kelly-Moore Paints with experience in CRM and BI
tools including configuration, collaborative business rule
replication within the system(s), UAT and unit/regression testing
end to end, and multi-instance management in a DevOps department.
Project management with both Agile and Waterfall within
applications. SugarCRM and Tableau experience preferred within a
multi-application tech stack environment or related relevant
Kelly-Moore provides equal opportunity in all terms and conditions
of employment. We will not discriminate against qualified
applicants or employees with respect to any terms or conditions of
employment because of any basis protected by federal, state, local
law including race, color, religion, religious dress or grooming
practice, national origin, sex, age, marital status, physical and
mental disability, medical condition, veteran status, sexual
orientation, gender identity, gender expression, and genetic
- Pay Type Salary Associated topics: equipment, infrastructure,
ip, maintenance, network, satcom, server, system engineer, system
Keywords: Kelly-Moore Paint Company, Irving , IT Applications Analyst - Information Systems, Professions , Irving, Texas
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