Emergency Alarm Dispatcher
Company: Rose International
Posted on: January 20, 2023
- Only those lawfully authorized to work in the designated
country associated with the position will be considered.
- Please note that all Position start dates and duration are
estimates and may be reduced or lengthened based upon a client's
business needs and requirements.
Job Title: Emergency Alarm Dispatcher
Location: Irving, TX, 75063
Duration: 12 Months, potential to go permanent
Schedule: 06:00 am to 02:00 pm
--- Emergency Alarm Dispatcher
--- Provides support for monitoring and processing alarms received
within the Central Monitoring Station (CMS). Receives processes and
dispatches emergency calls to responsible agency or customer
contacts. Provides outstanding customer service by receiving calls
from customers that are requiring service or information reference
on their accounts.
--- Acknowledges alarms received and dispatches appropriate
personnel for issue at hand.
--- After dispatch, logs call into system activity report.
Generates statistical or investigative reports for management.
Continuously monitor alarm signal queue for prioritized
--- Document all calls with appropriate resolution codes and
--- Provide quality customer service on every call.
--- Must have familiarity and training to provide specialty alarm
monitoring and dispatch ability for Remote Access Control systems,
including CCURE and DSX platforms.
--- Exercise good listening skills. Communicate clearly and
effectively with customers and agencies. Manage length of
--- Attend monthly meetings and training sessions. Be familiar with
emergency response procedures.
--- Review and critique recorded conversations for purposes of
improving customer interaction skills High School Diploma or
--- Any certified training or knowledge of Access Control, Fire,
and Burglary systems a plus. 1-3 years Customer Service
--- Prior security call center experience using the Security
Business Net (SBN) automation system or similar system is
--- ACD telephone system knowledge helpful. Good verbal and written
communication skills to effectively communicate over the telephone
and document activities.
--- Excellent customer service skills and ability to work in a
dynamic fast paced environment.
--- Ability to navigate a computerized data entry system or other
relevant applications. Knowledgeable in Microsoft Office
applications is a plus.
Keywords: Rose International, Irving , Emergency Alarm Dispatcher, Professions , Irving, Texas
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