Operational Risk Sr Analyst, AVP - Hybrid

Company: Citigroup Inc.
Location: Irving
Posted on: March 17, 2023

Job Description:

The Operational Risk Sr Analyst is a seasoned professional role within Citi's U.S. Personal Banking Chief Administration Office (USPB CAO) organization. -This role is within the Consumer Third Party Risk Oversight (CTPRO) team and is titled as a Third Party Risk Analyst (TPRA). The TPRA is responsible for various risk and control monitoring processes related to third parties. The TPRA is focused on analyzing data from various due diligence evaluations, monitoring resolution of third party Issues (Follow-Up items, iCAPs, Supplier Complaints, etc.), acting as a SME and key resource for ensuring Third Parties, Business Activity Owners (BAOs), and other key stakeholders are compliant with the Third Party Risk Management Policy and Citi Supplier Standards (and other applicable Policies) by providing guidance and assistance with completion of Third Party Utility (TPU) tasks, Gap Dispositions, third party/BAO questions and support to their internal Peers, as needed. -Responsibilities: - The Third Party Risk Analyst is responsible to:

• Review, assess and act on results of third party assessments/controls (e.g. IS, CoB, Data Privacy, Export, Credit Risk, Country Risk, Financial Evaluations).
• Partner with the TPU, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the TPU. Ensure gap remediation of any outstanding or overdue activities.
• Develop, document and update Citi's Third Party Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation plans.
• Engage the Third Party and Business to monitor and report supplier complaints, complaint escalations and issues (e.g. negative media reports, supplier complaint logs, etc.).
• Collaborate with the Issues Management team during the implementation, follow-up and closure processes for Issue Management/iCAPs. -
• Assess and escalate any third party issues identified.
• Support the production and maintenance of Third Party business monitoring metrics/scorecards and performance monitoring. -Support includes creating scorecards based on service levels outlined in the third party contract, validation of source data, distribution and reporting of scorecards, completion and maintenance of SLA PMA tool, and remediation of any gap dispositions tied to scorecards. - -
• Maintains third party systems of record - CASP+, TPORT and any/all other databases or tools (inputs supplier information timely, accurately, and completely).
• As appropriate, interact with broader team and Third Party community to share best practices and coordinate services.
• Partner, as appropriate, with Procurement and BAO(s) to ensure all contract documents in Citi's Contract Management System (eSourcing) are complete, up-to-date and accurate. Engage BAO(s) prior to contract expiration to ensure contracts are renewed on a timely basis.
• Provide polished content for USPB CAO CTPRO's various stakeholder/executive communications and decks. -Preferred Qualifications:
  • Preferred Candidate has 3+ years of relevant experience in one or more of the following areas: Compliance, Risk and Control or supplier/third party management.
  • Strong written and verbal communication skills. Must have the ability to articulate complex and sensitive issues to management, Business Activity Owners, Third Parties, and internal stakeholders.
  • Ideal candidate will have experience leading cross functional meetings and discussions.
  • Strong candidates should display high level of attention to detail and ability to break down complex problems to drive solutions.
  • Follow written policies/procedures, as well as assist with procedure enhancements as required.
  • Ability to exercise sound, timely and independent judgment; yet recognize when engaging others and escalation is critical.
  • Must be able to manage multiple deliverables/tasks/project at any given time and comfortable shifting work as priorities change. - -
  • Must be responsive, professional, and supportive to the business activity owners/partners, Manager, key stakeholders, and Supplier(s).
  • Prior user acceptance and other systems testing experience preferred.
  • Proficiency with Microsoft Office products critical to the role.Education:
    • Bachelor's/University degree or equivalent experience-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Irving Texas United States------------------------------------------------------Primary Location Salary Range:$84,480.00 - $126,720.00------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the

Keywords: Citigroup Inc., Irving , Operational Risk Sr Analyst, AVP - Hybrid, Professions , Irving, Texas