Loss Prevention Officer
Company: The Ritz-Carlton
Location: Irving
Posted on: March 19, 2023
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Job Description:
Additional Information Night Shift
Job Number 23036631
Job Category Loss Prevention & Security
Location The Las Colinas Resort Dallas, 4150 North MacArthur
Boulevard, Irving, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY Patrol all areas of the property; assist guests with
room access. Monitor Closed Circuit Televisions, perimeter alarm
system, duress alarms, and fire life safety system. Lock property
entrances when required. Conduct daily physical hazard inspections.
Respond to accidents, contact EMS or administer first aid/CPR as
required. Assist guests/employees during emergency situations.
Notify appropriate individuals in the event of accidents, attacks,
or other incidents. Defuse guest/employee disturbances. Call for
outside assistance if necessary. Complete incident reports to
document all Security/Loss Prevention related incidents. Handle all
interruptions and complaints. Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting
the orderly flow of property operation. Report to scenes of vehicle
accidents/thefts. Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality of all Security/Loss Prevention and
property reports/documents; release information only to authorized
individuals. Conduct investigations and gather evidence. Conduct
interviews with relevant parties. Follow all company policies and
procedures; report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; prepare and review written documents accurately and
completely. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time. In addition, some states may have
additional licensing/registration requirements to be considered for
this position. Read and visually verify information in a variety of
formats (e.g., small print). Visually inspect tools, equipment, or
machines (e.g., to identify defects). Enter and locate work-related
information using computers and/or point of sale systems. Move at a
speed required to respond to work situations (e.g., run, walk,
jog). Stand, sit, or walk for an extended period of time or for an
entire work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 50 pounds without assistance and
objects weighing in excess of 75 pounds with assistance. Grasp,
turn, and manipulate objects of varying size and weight, requiring
fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or
slippery surfaces as well as up and down stairs and/or service
ramps. Reach overhead and below the knees, including bending,
twisting, pulling, and stooping. Perform other reasonable job
duties as requested by Supervisors. Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. -Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
Keywords: The Ritz-Carlton, Irving , Loss Prevention Officer, Professions , Irving, Texas
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