SUPPORT TECHNICIAN II

Company: Standard Meat
Location: Ponder
Posted on: April 18, 2024

Job Description:

Can you cut it with the industry leaders in meat portioning and cooking? We re always looking for sharp minds and sure hands to join our family business. We are committed to maintaining a safe, diverse, and welcoming workplace for all.----Job Title: Support Tech II FLSA Status: Non-Exempt Dept: Information Technology--SummaryThe Support Tech II works independently and provides technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Works directly with end users and must effectively communicate answers in a way end users understand.--Essential Duties and Responsibilities: Provide tiered support for all desktop OS and MS applications.Monitor, communicate, and resolve all issues submitted to the help desk ticketing system promptly and professionally, meeting company SLAs.Be a resource to end users for proper system and application use.Assist in maintaining a correct inventory of computers and peripheral equipment.Provide detailed and accurate documentation of system configurations and other related material at management s discretion/direction.Be proactive in communicating issues, problems, and potential issues to supervisor as needed in a timely fashion.Provide Technical Support for all sites.Take initial telephone or email support requests.Troubleshoot various support issues.Configure and install hardware and software on computers.Install peripherals etc., printers or scanners.Apply appropriate patches and software fixes.Escalate more complex issues to the next support level.Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.--Education and/or Experience:Customer Service focused approach to IT supportAssociate s degree in a computer-centered discipline.Two years of experience or degree in Information Technology.Experience with a Windows/Azure Cloud infrastructure, Microsoft SQL, Power BI, and Cisco Meraki,Certifications such as A+, Cisco, and MCP a plus.Experience as a desktop support technician or equivalent.Capabilities needed to deliver in-person and remote IT aid.Excellent installation, diagnostic, upgrade, and restoration abilities.Exceptional vertical and lateral thinking.Superb time management skills.Clear written and verbal communication.--Other Information:Requires periodic on-call and weekend work.Must be able to work in a cold environment when required.The Primary location for this position is Ponder, TX, with some travel to other Standard Meat facilities.Sponsorship is not available.--Physical Demands:This job requires that weight be lifted or force be exerted as reflected below.--Amount of TimeUnder 1/3Up to 10 poundsXUp to 25 poundsXUp to 50 poundsX--NoneUp to 100 poundsXMore than 100 poundsX--Work Environment:Office environmentWhile performing some of the duties of this job, the employee may be exposed to wet and/or humid conditions, moving mechanical parts, and extreme cold temperature. The noise level in the work environment is moderate.Cold Temperature:

Keywords: Standard Meat, Irving , SUPPORT TECHNICIAN II, Professions , Ponder, Texas