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Construction Defect Claims Manager

Company: Argo Group US
Location: Irving
Posted on: July 13, 2018

Job Description:

Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. At Argo Group, we leverage the success, discipline and expertise of our people and an understanding of our customers' needs to provide a diverse portfolio of products and services. This approach helps those we insure drive down their ultimate cost through prevention and aggressive claims handling. Simply stated, our products and services help keep businesses in business.

The Casualty Claims Department adjudicates claims from small, medium and large property and casualty risks on both an admitted and non-admitted basis through five divisions: Casualty, Contract, Environmental, Property and Transportation. Coverage is provided to a broad group of commercial enterprises. The Casualty Claims Department has an exciting and challenging opportunity for a Construction Defect Claims Manager in our Irvine, CA, Denver, CO, Irving, TX, New York, NY, Richmond, VA, San Antonio, TX, or San Francisco, CA office. This position reports to our AVP of Casualty Claims, located in our Alpharetta office.

The primary purpose of this position is to successfully supervise and provide technical oversight to a team of six Construction Defect Claims professionals to provide superb claims results for our clients.Responsibilities:

  • Leads, directs and has leadership accountability for a staff of Claims Adjusters. This includes ensuring that there are performance objectives and performance metrics in place to both support and meet department goals.
  • Provide technical oversight to the Adjusters on Construction Defect Claims, including those reflecting the highest degree of technical complexity and coordination. Analyze claim forms, policies and endorsements, client instructions and other records to determine whether the loss falls within the policy coverage in order to approve coverage position letters.
  • Provide direction, leadership and training to in-house claims professionals.
  • Partners with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the business unit can meet both growth and profitability targets.
  • Establish, refine and evolve best-in-class claim management program operating characteristics, measurement criteria, and meaningful metrics benchmarking.
  • Provide advice and oversight into claim disposition strategies.
  • Work closely with claims adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome.
  • Drives continuous improvement through initiatives involving the employees, processes and technology.
  • Managing expenditures to budget / plan.
  • Supports the professional claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
  • Ensures claims best practices are met in the support area for proper and consistent claims performance and achieving the appropriate financial outcomes.



    • Bachelor's degree in business administration, insurance, or a related field and/or multiple industry designations required.
    • Other relevant professional designation preferred.

      Work Experience:

      • Minimum 10 years Construction Defect claims experience, preferably with 3 years in a Claims Supervisory capacity managing adjusters.


        • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group's and our customers' ability to be profitable).
        • Strong leadership and management skills.
        • Polished and professional written and verbal communication skills with the ability to build consensus both internally and externally. The ability to read and write English fluently is required.
        • A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders.
        • Client focus ' the ability to effectively determine specific client needs and to provide value added solutions.
        • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
        • Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
        • Ability to build commitment both internally and externally. Ability to communicate corporate vision and to gain support for his/her views, opinions and decisions.
        • Strong focus on selection ' determined to have the right people who do the best job. Has a reputation for his/her ability to identify, attract and hire talented people.
        • Dedicated to developing talent. Understands and is committed to developing people so that they realize their full potential.
        • A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
        • Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.
        • Ability to develop and communicate to claim management reports for accurate and timely reflection of support staff performance and impact on the claims department.
        • Maintains productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
        • Measure his/her own success by performance in quickly identifying issues and bringing resolution to outstanding issues.

          In addition, you will share in those core values which are key to our success:

          • We desire to excel
          • We are committed to our clients and to each other
          • We have the courage to do the right thing
          • We apply original thinking

            Developing our employees professionally and personally strengthens our organization. Argo Group offers competitive pay and benefits that protect and enhance the lives of employees and their eligible dependents by way of health and wellness plans, life insurance, savings and investment opportunities, adoption assistance, education assistance, and matching gifts for education and charitable causes, just to name a few.

            We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.

            Applicants: For the most convenient application experience, please use the "Apply with LinkedIn" button. If manually entering, only include your most recent or relevant job information needed for this role. For either method, please attach your most current resume. Additional job history may be obtained if selected for the interview process.

            Keywords: Argo Group US, Irving, Construction Defect Claims Manager, Professions, Irving, Texas

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