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Help Desk Analyst

Company: Spero
Location: Irving
Posted on: May 18, 2019

Job Description:

OVERVIEW Responsible for providing technical assistance and support related to Windows PCs, hardware, and software. Installing programs, performing some password resets Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to Windows PCs, software, and hardware. Respond to queries either in person or over the phone. Write knowledge base articles for application configurations. Train computer users on application configuration. (ie., Outlook configuration) Maintain daily performance of computer systems. Respond to Help Desk Tickets from customers seeking help. Manage Help Desk Ticket Queue. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Configure Microsoft Office and assist users with its daily application. Clean up computers. Install and configure network printers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. EXPERIENCE Server Experience, buildingintegrating server with network configuration experience. Day day-to-day application maintenance and operation experience. Experienced technical lead in rolling out applications corporate-wide. Technical understanding and experience demonstrating specific knowledge of multiple technology areas, such as E-Mail Systems and administration DNS Systems and administration TCPIP protocols and services Router and other network devices EDUCATION Technical degree from four-year college or university preferred or the equivalent in work experience andor training or equivalent combination of education and experience.

Keywords: Spero, Irving , Help Desk Analyst, Professions , Irving, Texas

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