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Business Data Analyst - II

Company: Apex Systems
Location: Irving
Posted on: October 11, 2019

Job Description:

Job Description

Job #: 1002148

Description: The Business Applications and Data Support Analyst within Information Technology supports change and problem management, application and configuration management and production support of our suite of business applications and customer web sites ensuring that the systems and data are accurate and available in a 24x7-operating environment. This job requires gaining a strong working knowledge of business applications as well as a strong understanding of how business users could utilize or adapt the software to support their areas of responsibility. This is a hands on position requiring both leadership and technical problem solving skills. 5 to 7 years of experience.

JOB TITLE: Sr. Qlik Reports Developer

CX Analytics (CXA) team is looking to hire a Qlik Report Developer to deliver BI Reporting, identify analytic trends, quantify and estimate insights to action opportunities, identify, define and measure KPI metrics for business impact across all Omni channels including online (desktop & mobile), chat, POS, stores and call centers. Reponsibilities include guiding data-driven decisions and recommending Next Best Actions, analyzing Customer journey touchpoints, driving personalization of behavioral insights, cross-channel analytics, segmentation, assessment of overall impact for use cases and help define, refine, and measure business outcomes to transform customer experience from BI reports, Tableau/Qlik dashboards etc. This will also need to track campaigns, use cases, opt-in rates, conversion rates, channel engagement KPIs, empowering stakeholders to optimize channel experiences, championing efforts to optimize revenue, conversion, reduce churn, improve customer satisfaction and expense reduction for better CX/NPS value.

JOB DUTIES:

Identify analytic requirements and baseline KPI metrics for executing new use cases and releases

Source data from various data repositories (Teradata/Hadoop), validate data for consistency, and partner with IT teams to ensure data integrity and KPI calculations

Stitch together data from multiple channels to formulate a complete customer journey 360 view.

Create and deploy actionable dashboards, sankey diagrams for path analysis, metrics for business owners to gauge performance and assist with omni channel optimization decisions

Develop CX Journey visualizations to highlight insights on opportunities to reduce journey fallout, multi-channel hops, and post conversion contact rate, ultimately improving both CX, NPS and profitability.

Stakeholder scorecards and dashboards with executive leadership to gain alignment and promote usage.

Perform A/B Testing, measure success metrics of new releases over existing flows, run simulations for Omni insight personalization, holistically analyze end-to-end journey paths

Correlate, interpret and summarize scorecard reports, Next Best Action metrics and quantify business outcomes for data-driven campaigns and business performance.

Data visualization skills and good experience to develop or enhance reports

MUST HAVE SKILLS:



  • Solid Understanding of BI, Data Warehouses, Data Lakes, Star Schema, Facts/Dimensions, and Data Requirements from multiple stakeholders and consolidating them into KPIs, metric defintions, data sourcing, mapping to source databases as needed and querying source systems in Terdata or Hadoop with good knowledge of SQL queries/joins/BI tools
  • Data visualization skills and good experience using Tableau/Qlik to develop or enhance reports A/B Testing experience and KPI measurements for deriving insights from customer behavior and data patterns from Omni channels Measure, Monitor and provide Metric Variance by Month/Quarter/Year and compute business KPIs, develop data flow diagrams, process diagrams and ways to ensure accurate reporting of metrics/KPIs for all existing and new BI reporting


    DESIRED SKILLS:



    • 5+ years of professional work experience within analytics and dashboards
    • Ability to create SQL queries to pull data from relational and non-relational data sources including Oracle, SQL Server, Teradata, Hadoop/HIVE SQL and EDW.


      EDUCATION/CERTIFICATIONS:



      • Relevant BI Tools and Industry Certifications
      • Qlik Certification is nice to have. Any Data warehousing experience, data marts, data lakes and BI Certification is a plus


        BA or BS Degree

        EEO Employer

        Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

Keywords: Apex Systems, Irving , Business Data Analyst - II, Professions , Irving, Texas

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