Alarm Monitoring Agent
Company: ADT
Location: Irving
Posted on: January 12, 2021
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Job Description:
Company Overview:At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram.Why Choose ADT?At ADT
it's more than a job, it's a noble purpose that defines us. We are
the leading provider of electronic security, interactive home and
business automation and monitoring services for residences and
small businesses in the United States. Every employee, from our
executive leadership team to our support centers are united under
one noble purpose, we help save lives for a living. We are everyday
heroes. You are doing more than earning a paycheck, you're in an
important role that makes an impact in the lives of our customers
every single day. Join a company of individuals with passion,
commitment, drive and ambition, using and developing our talents
for good at work, home and our communities.? We have an exceptional
career opportunities for Commercial Alarm Monitoring Agents in
Irving, Texas.An Alarm Monitoring Agent is responsible for
monitoring and dispatching proper authorities for commercial
business alarms as well as contacting appropriate responsible
parties. This role is a pivotal part of our noble purpose to help
save lives and is the first step in helping protect our customers
when an alarm signal is received.?A day in the life of an Alarm
Monitoring Agent can look like:* Handling incoming alarm calls and
placing outgoing calls to verify alarm activity, dispatching the
proper authorities, and notifying responsible parties.* Paying
attention to detail while documenting alarm handling procedures
within the alarm screens.* Completing alarm processing in
accordance with departmental procedures.* Providing alarm reset
instructions and basic troubleshooting to customers during outbound
alarm calls and inbound alarm call backs.* Receiving inbound calls
related to alarm call back inquires.* Monitoring & responding to
alarm signals sent by life-safety system and services and updating
customer accounts * Providing technical support and troubleshooting
devices across ADT systems. * Helping customers understand the ADT
noble purpose and providing customer lifestyle solutions.*
Coaching, team meetings or 1:1 development time to grow and develop
your career at ADT.Compensation* We compensate based on experience
($14.83 - $17.65 based on call center experience in the last 10
years). * We offer shift, weekend, and Spanish differentials Start
Date and Schedule* This role will begin Monday, January 18th at our
Irving, TX location.? * This position has 2nd & 3rd shifts
available:* 2nd shifts start between 3pm-5pm* 3rd shifts start
between 9pm-11:30pm* All schedules require BOTH weekend daysWhen
you commit to us-we commit to you. Our employees receive a
comprehensive, full benefits package that includes: * Paid virtual
training - some in-person attendance may be required based on
business needs. * VDI training requirements: * At least 25 mbps
download and at least 15 mbps upload broadband internet connection
with the ability to hardwire via ethernet from cable modem to
PC/laptop * If you do not meet these requirements, you will be able
to train in the center and it does not disqualify you from the
position. * Full benefits on the 1st of the month after 31 days of
employment * Casual, yet energetic and engaging work environments *
Medical, Dental, Vision, 401(k) with employer matching * Paid
vacation time (We all need to recharge) * Tuition reimbursement,
employee referral bonuses * Potential opportunities to work from
home based on business needs * A culture of coaching, development
and career growth opportunities
Keywords: ADT, Irving , Alarm Monitoring Agent, Sales , Irving, Texas
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here to apply!
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