Call Center Agent (Full-Time)
Company: Cottonwood Financial
Location: Irving
Posted on: January 12, 2021
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Job Description:
POSITIONAre you "achievement-motivated"? Do you have an outgoing
personality, and enjoy talking with people? If so, then we have a
great sales focused opportunity for you with competitive pay and
more!Reporting to our Head of Central Collections and Vehicle
Remarketing, our Full-Time Call Center Agents are part of an
enthusiastic and motivated team of call center professionals that
helps us acquire new customers. Utilizing our outbound telephone
dialer system, you will be contacting potential Cash Store
customers who have completed our online loan application. This is a
great opportunity for a talented person to broaden his/her sales
experience through comprehensive "on-the-job" training in a fun,
leading-edge call center environment. Our Call Full-Time Center
Agents are based at our Administrative Office (HQ) in Irving, (Las
Colinas), Texas. We are an Equal Opportunity Employer.KEY
RESPONSIBILITIES* Answer questions about our loan process* Provide
information (such as our store locations, descriptions of our loan
products, etc.)* Encourage potential customers to visit one of our
convenient retail storesREQUIREMENTS* High School Diploma, G.E.D.,
or equivalent* 1+ year of work experience in the retail, banking,
financial services, or hospitality industries* 6+ months of inbound
or outbound call center experience in sales, customer service, or
collections* Ability to close the sale* Excellent time-management
skills* Strong attention to detail* Ability to type and talk at
same time, as well as stay focused in a busy atmosphere* Must pass
a credit and criminal background check* Local (Dallas/Fort Worth
area) candidates only - no relocation* Must be currently authorized
to work in the United States without sponsorship and not require
sponsorship in the futurePREFERRED QUALIFICATIONS* 2+ years of work
experience in the retail, banking, financial services, or
hospitality industries* 2+ years of call center experience in one
of the following:* Sales (e.g., call center agent, sales
representative, sales associate)* Customer Service (e.g., customer
service representative, customer service associate)* Collections
(e.g., collector, collections representative, collections
associate)COMPENSATION* $15.52 per hour starting pay* Receive up to
an additional 12% increase in pay in your first year through
scheduled wage increases!BENEFITS* Medical, dental and vision*
Voluntary life/ AD&D* Short-term & long-term disability* 401K
with company match* Paid vacation, holidays and sick time* Paid
maternity, paternity, extended medical leave and jury duty*
Corporate discount program on personal cell phone accounts with
select providers* Business casual work environmentTRAINING* All
Call Center Agents go through a comprehensive training programWORK
SCHEDULESPost training, work schedules are generally available in
the morning, evening, and on weekends. Full-Time Call Center Agents
typically work fixed schedules which are either 39 or 40 hours per
week.Our Hours Of Operation Are* Monday thru Friday - 8:00am to
9:00pm* Saturday - 9:00am to 4:00pm* Sunday - 4:00pm to 9:00pmAbout
Cottonwood Founded in 1996, Cottonwood Financial is one of the
largest privately held retail consumer finance companies in the
United States. We have zero debt, have been profitable every year
since inception, and our growth is funded entirely through
internally generated capital. Headquartered in Irving (Las
Colinas), Texas, we have company-owned locations, under our Cash
Store brand, across the country. Through this national
brick-and-mortar footprint, we provide best-in-class customer
service and offer an innovative mix of financial products and
services to our customers.We have been named multiple times to the
Inc. 5000 list of America's fastest-growing private companies, as
well as to the Dallas 100 list of the fastest-growing private
companies--in North Texas.
Keywords: Cottonwood Financial, Irving , Call Center Agent (Full-Time), Sales , Irving, Texas
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