Customer Service Representative

Company: Kelly
Location: Irving
Posted on: February 20, 2021

Job Description:

Account Service Representative 1. will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis in order to ensure successful outcomes when complexities arise.

Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives or client by both verbal and written communication.

Duties and Responsibilities: Answers incoming calls and completes outgoing calls as needed. Calls include answering customer questions and providing comprehensive customer support.

Accurately and timely completion of service requests related to contract level transactions, and providing confirmation of contract level information.

Researches and analyzes issues in order to ensure successful outcomes and or resolution.

Develops relationships with clients and customers by becoming a dedicated resource. Ensures high quality and consistency to customers by processing and servicing. Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery.

Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available.

Qualifications: High school diploma or equivalent required, college degree preferred.

1 to 2 + years experience providing customer service and transaction processing support Previous call center experience helpful, financial services experience preferred. Work history which demonstrates personal growth and aptitude for advancement. Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software. Demonstrated and effective oral, written and interpersonal communication skills.

Assigned to a project that is centered around helping people get registered on a new website. Talent will be provided trouble shooting guide and receive 4 days of training.Why Kelly®?

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Irving , Customer Service Representative, Sales , Irving, Texas