Customer Service Representative
Posted on: February 20, 2021
Account Service Representative 1. will be responsible for
providing customers and sales representatives with high quality,
individualized phone support, processing requests for information,
and conducting research and analysis in order to ensure successful
outcomes when complexities arise.
Representatives must deliver accurate and prompt resolution of any
issues that arise, and relay necessary information to the
customers, sales representatives or client by both verbal and
Duties and Responsibilities: Answers incoming calls and completes
outgoing calls as needed. Calls include answering customer
questions and providing comprehensive customer support.
Accurately and timely completion of service requests related to
contract level transactions, and providing confirmation of contract
Researches and analyzes issues in order to ensure successful
outcomes and or resolution.
Develops relationships with clients and customers by becoming a
dedicated resource. Ensures high quality and consistency to
customers by processing and servicing. Develops broad understanding
of products, services, policies, procedures, regulations and laws
for effective service delivery.
Contract level service requests include initial contract
applications, billings, purchases, transfers, redemptions, claims,
and other financial and non-financial transactions and elections
Qualifications: High school diploma or equivalent required, college
1 to 2 + years experience providing customer service and
transaction processing support Previous call center experience
helpful, financial services experience preferred. Work history
which demonstrates personal growth and aptitude for advancement.
Strong PC and keyboarding skills and the ability to use Microsoft
Office products and auxiliary equipment and software. Demonstrated
and effective oral, written and interpersonal communication
Assigned to a project that is centered around helping people get
registered on a new website. Talent will be provided trouble
shooting guide and receive 4 days of training.Why Kelly®?
As a worker today, it's up to you to take charge of your career and
look for opportunities to learn, grow, and achieve your potential.
Helping you find what's next is what we're all about. We know
what's going on in the evolving world of work-just ask the 440,000
people we employ each year. Connecting with us means getting the
support, guidance, and opportunities needed to take your career
where you may have never imagined.
At Kelly, we're always thinking about what's next and advising job
seekers on new ways of working to reach their full potential. In
fact, we're a leading advocate for temporary/non-traditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live. Connecting great people with great companies is what we
do best, and our employment opportunities span a wide variety of
workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a
diverse workforce and providing accommodations for people with
disabilities in all parts of the hiring process as required under
its Employment Accommodation Policy. Kelly will work with
applicants to meet accommodation needs that are made known to Kelly
Keywords: Kelly, Irving , Customer Service Representative, Sales , Irving, Texas
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