Client Service Representative

Company: 20 20 Title LLC
Location: Irving
Posted on: April 9, 2021

Job Description:

Description:
2020 Title LLC is seeking a Customer Service Representative to join our team. The ideal candidate should be organized, able to work in a fast-paced environment and possess exceptional customer service skills. Candidates must be detail oriented with strong written and verbal communication skills.Responsibilities:Act as a resource and liaison for escalation of customer service issuesResponsible for providing exceptional customer service to our client, from initial point of contact to investigation and resolution of questions and/or concernsDevelop a thorough understanding of company order processing system and an understanding of the lending process to research client inquiries and provide up to date and accurate information.Provide best in class solutions by providing accurate, friendly and fast service.Monitor incoming client inquiries, handle inquiries/escalations and respond accordingly.Liaison with Company Production Employees, Vendor Management, and Compliance as necessary to communicate escalated client complaints up to and including resolution.Accurately track and document all client inquiries..

Requirements:
Minimum 1 year of customer service experienceTitle experience preferred, however not requiredExcellent oral and written communication and interpersonal skillsEffectively manage multiple tasks in a fast-paced working environment, flexible to work evenings/some weekends when business needs requireStrong attention to detailAbility to problem solveCommitted to exceptional customer serviceAbility to work under pressureWorks independently /self-starterPM20 PI133337191

Keywords: 20 20 Title LLC, Irving , Client Service Representative, Sales , Irving, Texas