Client Service Representative
Company: 20 20 Title LLC
Location: Irving
Posted on: April 9, 2021
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Job Description:
Description:
2020 Title LLC is seeking a Customer Service Representative to join
our team. The ideal candidate should be organized, able to work in
a fast-paced environment and possess exceptional customer service
skills. Candidates must be detail oriented with strong written and
verbal communication skills.Responsibilities:Act as a resource and
liaison for escalation of customer service issuesResponsible for
providing exceptional customer service to our client, from initial
point of contact to investigation and resolution of questions
and/or concernsDevelop a thorough understanding of company order
processing system and an understanding of the lending process to
research client inquiries and provide up to date and accurate
information.Provide best in class solutions by providing accurate,
friendly and fast service.Monitor incoming client inquiries, handle
inquiries/escalations and respond accordingly.Liaison with Company
Production Employees, Vendor Management, and Compliance as
necessary to communicate escalated client complaints up to and
including resolution.Accurately track and document all client
inquiries..
Requirements:
Minimum 1 year of customer service experienceTitle experience
preferred, however not requiredExcellent oral and written
communication and interpersonal skillsEffectively manage multiple
tasks in a fast-paced working environment, flexible to work
evenings/some weekends when business needs requireStrong attention
to detailAbility to problem solveCommitted to exceptional customer
serviceAbility to work under pressureWorks independently
/self-starterPM20 PI133337191
Keywords: 20 20 Title LLC, Irving , Client Service Representative, Sales , Irving, Texas
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