Cargo Customer Service/ Data Entry Agent

Company: G2 Secure Staff
Location: Irving
Posted on: November 18, 2021

Job Description:

Job descriptionG2 Secure Staff is Now Hiring Cargo Agents (Customer Service/Data Entry Specialist) at the Dallas Fort Worth Airport (DFW).-- Free Dart Pass!G2 Secure Staff is an industry leader and premier provider of support services to the airline industry in over 60 US airports today, with more than 9,000 employees nationwide! Join us and work in the exciting and fast paced aviation industry!Cargo Agent: To provide office support performing counter functions, document processing, customer contact and typing/data entry.

• Competitive Compensation Package including Benefits and Bonus OpportunitiesQUALIFICATIONS: EDUCATION AND EXPERIENCE-- High School diploma or equivalent.-- Computer/typing experience necessary.-- Previous customer service experience preferred.-- Must be 18 years of age or older.-- Must have a home telephone.-- Must have reliable transportation.PERSONAL AND PHYSICAL REQUIREMENTS-- Treat all information as confidential.-- Possess the tact to deal with all levels of customers, client representatives and employees.-- Must be able to sit, stand, lift, and/or bend throughout shift.-- Must be able to lift, carry, and/or hold at least 70 lbs.-- Physical exam may be required to confirm above-- Must pass pre-employment and random drug tests.-- Must be able to read, write, understand and carry out instructions in English.-- Must meet necessary requirements to obtain a security sensitive identification badge.-- Must be able to verbally direct in English.-- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).PERFORMANCE RESPONSIBILITIES: -- Act as handling agent for Airlines.-- Inform all authorized parties concerning movements of Airline's aircraft and cargo.-- Compile, dispatch and receive all messages pertaining to the cargo handling operation. Inform all parties, when necessary, of the content of such messages.-- Prepare/process cargo documents, air bills, and air way bills.-- Answer Airline's telephone and take appropriate action when necessary and/or required.-- Obtain customer's clearance of inbound cargo and prepare/process all necessary documents to government agencies relating to international shipments-- Prepare transfer manifest(s) for all transfer cargo.-- Conduct physical inspections and screening of packages/cargo per client protocols.-- Prepare the Unit Load Device Receipt for all transfers of Unit Load Devices and distribute copies according to Airline's instructions.-- Service customers at counter. Interact with customer to ensure complete and accurate shipping documents and all documents related to terminating shipments. Collect record and properly process all monies from customers.-- Customer Notification -Advise customers via telephone and written notification of the arrival of shipments. Inform shipper of cost of freight and storage charges if applicable.-- Airway Bill Input - Complete airway bills, required data entry and update computer records. Review paperwork and information to ensure accuracy and completion.-- Must be familiar with all FAA/Airline/Company regulations.-- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and maintenance needs.-- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.-- Attend meetings and in-services as required.-- Utilize appropriate communications channels and maintain records, reports and files as required.-- Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.-- Adhere to company policies and procedures and participate in achievement of company objectives.-- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.-- Perform other duties as requested.G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.EOE/M/F/D/V/SOJob Type: Full-timePay: $15.00 per hourBenefits:
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insuranceSchedule:
    • 8 hour shift
    • Day shift
    • Holidays
    • Monday to Friday
    • Night shift
    • Overtime
    • Weekend availabilityCOVID-19 considerations:All employees must wear a mask, social distancing, plastic shields at work stations, frequent sanitation of all surface areas.Education:
      • High school or equivalent (Required)Work Location: One location

Keywords: G2 Secure Staff, Irving , Cargo Customer Service/ Data Entry Agent, Sales , Irving, Texas