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Technical Customer Service Representative

Company: UniversalMed Supply
Location: Irving
Posted on: November 22, 2021

Job Description:

Technical Customer Service RepresentativeIrving, TXABOUT THIS ROLEUniversalMed Supply is searching for a full time Technical Customer Service Representative to work to resolve patient durable medical equipment (DME) issues by providing service and repair support.RESPONSIBILITIES

  • Accept 40-50 inbound calls per day from patients for new equipment service/repair inquiries or to request status of in progress service/repair order
    • Communicate with patients via phone or other permitted channels to gather information required to troubleshoot and diagnose equipment issues
      • Create service/repair orders based on applicable patient equipment scenarios to resolve patient equipment issues
        • Understand equipment warranty guidelines, technical specifications, equipment part compatibility, and Return Merchandise Authorization (RMA) processes by working closely with manufacturer representatives
          • Obtain quotes and other information required from manufacturers to complete repairs
            • Assist patients by coordinating and/or requesting documentation required in order to process repairs and receive reimbursement through insuranceQUALIFICATIONS
              • Superior customer service skills and experience
                • Good PC skills, especially Google Suite (Gmail, Docs, Sheets)
                  • Excellent verbal and written communication skills
                    • Great organizational and time-management skills
                      • Attention to detail and ability to multitaskREQUIREMENTS
                        • High School Degree or GED
                          • Experience in an auto parts service technician role (dealership or auto store) or similar preferred
                            • Experience in Durable Medical Equipment or technician role
                              • Healthcare knowledge preferredWe are proud to be an Equal Opportunity Employer. UniversalMed Supply does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Job Type: Full-timeBenefits:
                                • 401(k)
                                • 401(k) matching
                                • Dental insurance
                                • Health insurance
                                • Paid time off
                                • Vision insuranceSchedule:
                                  • Monday to FridayWork Location: One location

Keywords: UniversalMed Supply, Irving , Technical Customer Service Representative, Sales , Irving, Texas

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