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Customer Service Rep

Company: Autospecs Glass Llc
Location: Irving
Posted on: May 12, 2022

Job Description:

Job Description The Customer Service Representative serves as the positive bridge between customers and operations. As such, the CSR must be customer service oriented with a desire to both serve the customer and secure and maintain business for the Company while ensuring that all customer related information is up-to-date and accurate. Positively support the Company's business and its tactical and day-to day sales process. Utilize active selling techniques with telephone, fax and telecommunications with customers by attempting to address each customer inquiry in a timely and practical manner. Effectively quote customer pricing within established guidelines and strive to secure as many orders as possible based upon accurate quotes within Company guidelines. Quote prices and orders for glass products. Prepare applicable work orders. Ensure credit policies are followed and all COD sales are collected at time of sale. Generate sales data and reports as required. Respond to customer and supplier requests for information and utilize problem-solving techniques to resolve issues or concerns while maintaining positive relationships. Be very familiar with all products sold. Recommend additional items for sale while working with customers i.e. glass cleaner, shower doors, mirrors. Understand and use product codes in accordance with established policies. Ensure pricing is accurate on all sales based on product specifications. Perform other duties as assigned. Ability to accurately input and perform review of sales data. Strong interpersonal, verbal and written communication skills. Ability to maintain a positive attitude. Strong computer skills and knowledge of fundamental software use and related applications. Demonstrated ability to work under pressure and multi-task. Strong customer service orientation MUST BE ABLE TO LIFT WINDSHIELDS THAT CAN WEIGH CLOSE TO 25 POUNDS MUST BE ABLE TO PAY CLOSE ATTENTION TO DETAIL MUST BE ABLE TO STAY ON TOP OF INVENTORY OF ABOUT 60 PARTS Company Description Autospecs Glass is looking for someone who has the drive to help this small business succeed. Everyone who works here loves their job and the people they work with.

Keywords: Autospecs Glass Llc, Irving , Customer Service Rep, Sales , Irving, Texas

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