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Customer Service Rep, Business Partner

Company: Revision Skincare
Location: Irving
Posted on: May 15, 2022

Job Description:

Job DescriptionOverviewThe Customer Service Representative is an entry-level role with the opportunity to learn and grow within our Customer Service team. The CSR is responsible for handling inbound calls and emails from both Accounts and Account Executives. Professionally handle incoming requests from customers and ensure that issues/orders/requests are resolved both promptly and thoroughly. Act as a front-line support to ensure the highest level of service to our customers. Essential Duties and Responsibilities

  • Professionally handle incoming requests (calls, email, faxes, etc.…) from Accounts/Account Executives and process all sales orders timely and accurately.
  • Responsible for routing inbound phone calls to the appropriate department
  • Communicate effectively with Accounts/Account Executives regarding any inquiry or issues with orders, products, shipping, and payment matters (past dues/credit card issues).
  • Accurately maintain account maintenance and updates to ensure integrity of the data.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.Requirements
    • High School diploma with 0-2 years' work experience in a service-related industry
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Demonstrated passion for excellence with respect to treating and caring for customers.
    • Strong communication skills to effectively interact with customer and employees, both verbally and in writing
    • Strong attention to detail and accuracy
    • Willing to work a flexible schedule, it may be necessary, given the business needs, to work occasional overtime.
    • Possess a positive attitude, strong work ethic and have a resilient mindset.
    • Ability to work effectively within a team environment and collaborate.
    • Knowledge of Microsoft Office Applications (Excel, Work, Teams), SAP, FedEx Ship Manager
    • This is not a remote position.

Keywords: Revision Skincare, Irving , Customer Service Rep, Business Partner, Sales , Irving, Texas

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