Customer Service Rep, Business Partner
Company: Revision Skincare
Posted on: May 15, 2022
Job DescriptionOverviewThe Customer Service Representative is an
entry-level role with the opportunity to learn and grow within our
Customer Service team. The CSR is responsible for handling inbound
calls and emails from both Accounts and Account Executives.
Professionally handle incoming requests from customers and ensure
that issues/orders/requests are resolved both promptly and
thoroughly. Act as a front-line support to ensure the highest level
of service to our customers. Essential Duties and
- Professionally handle incoming requests (calls, email, faxes,
etc.…) from Accounts/Account Executives and process all sales
orders timely and accurately.
- Responsible for routing inbound phone calls to the appropriate
- Communicate effectively with Accounts/Account Executives
regarding any inquiry or issues with orders, products, shipping,
and payment matters (past dues/credit card issues).
- Accurately maintain account maintenance and updates to ensure
integrity of the data.
- Continuously evaluate and identify opportunities to drive
process improvements that positively impact the customer's
- High School diploma with 0-2 years' work experience in a
- Highly developed sense of integrity and commitment to customer
- Demonstrated passion for excellence with respect to treating
and caring for customers.
- Strong communication skills to effectively interact with
customer and employees, both verbally and in writing
- Strong attention to detail and accuracy
- Willing to work a flexible schedule, it may be necessary, given
the business needs, to work occasional overtime.
- Possess a positive attitude, strong work ethic and have a
- Ability to work effectively within a team environment and
- Knowledge of Microsoft Office Applications (Excel, Work,
Teams), SAP, FedEx Ship Manager
- This is not a remote position.
Keywords: Revision Skincare, Irving , Customer Service Rep, Business Partner, Sales , Irving, Texas
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