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Collections Agent

Company: CornerStone Staffing
Location: Irving
Posted on: May 15, 2022

Job Description:

We are seeking candidates who enjoy a fast paced, high energy and prefer to be in a challenging yet rewarding role. -
A leading financial services provider, in the Irving area is now hiring!
See below for the steps to apply today!

Job Title: Collections Agent -
Location: Irving, TX -
Pay: $16.00/hr.

*Mid Shift Schedule
Schedule: -12pm-9pm Monday-Thursday ; Friday 10am-7pm

Job Overview: REMOTE POSITION (4 week training/nesting on site)
Call Center environment assisting customers with soft collections and setting up payment plans over the phone.
-Outbound calls to customers to maintain superior customer service expectations, and professionalism, along with maintaining minimum assigned collection daily/monthly quotas.

  • Documents and notates cases of collection activity and content.

  • Identifies and verifies customer/Maker demographics, contact data, and identifies reason for return.

  • Educates and persuade obligators to pay past due amounts and/or makes arrangements for future payments within FDCPA/UDAAP guidelines.

  • Successfully complete FDCPA/UDAAP interactive training and testing on a designated basis,

  • Meet or exceed the department quota for the number of items/cases worked, cash collections, overall cash and collection percentages, call volume, Time Management, and QA averages.

  • Research item history, ACH transactions, customer disputes, posting errors, and submits corrections accordingly.


    • HS/GED Required

    • Recent experience in a call center environment is desirable

    • Collections experience is highly preferred but willing to train the right candidates with no collections experience

    • Great customer service skills and phone etiquette -required.

    • High level of professionalism.

    • Job stability

      Benefits of the job:

      • Frequent employee appreciation

      • Great environment

      • Opportunity for growth and advancement

      • Insurance benefits

      • -Application Process Includes:

        • Background check

        • Clerical testing

          Please read requirements carefully as we are prioritizing those that meet the requirements.

          To apply for this job:

          Click the Apply Online button, then:

          • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

          • IF you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

            After completing the online application, email your resume to and enter "Collections" in the subject line of your email.

            "If you are already registered and active with CornerStone Staffing please contact your recruiter to have you considered."


Keywords: CornerStone Staffing, Irving , Collections Agent, Sales , Irving, Texas

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