Collections Agent

Company: CornerStone Staffing
Location: Irving
Posted on: May 15, 2022

Job Description:

We are seeking candidates who enjoy a fast paced, high energy and prefer to be in a challenging yet rewarding role. -
A leading financial services provider, in the Irving area is now hiring!
See below for the steps to apply today!

Job Title: Collections Agent -
Location: Irving, TX -
Pay: $16.00/hr.

*Mid Shift Schedule
Schedule: -12pm-9pm Monday-Thursday ; Friday 10am-7pm

Job Overview: REMOTE POSITION (4 week training/nesting on site)
Call Center environment assisting customers with soft collections and setting up payment plans over the phone.
-Outbound calls to customers to maintain superior customer service expectations, and professionalism, along with maintaining minimum assigned collection daily/monthly quotas.

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  Documents and notates cases of collection activity and content.
  
  
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  Identifies and verifies customer/Maker demographics, contact data, and identifies reason for return.
  
  
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  Educates and persuade obligators to pay past due amounts and/or makes arrangements for future payments within FDCPA/UDAAP guidelines.
  
  
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  Successfully complete FDCPA/UDAAP interactive training and testing on a designated basis,
  
  
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  Meet or exceed the department quota for the number of items/cases worked, cash collections, overall cash and collection percentages, call volume, Time Management, and QA averages.
  
  
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  Research item history, ACH transactions, customer disputes, posting errors, and submits corrections accordingly.
  
  
  
  Requirements:
  
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    HS/GED Required
    
    
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    Recent experience in a call center environment is desirable
    
    
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    Collections experience is highly preferred but willing to train the right candidates with no collections experience
    
    
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    Great customer service skills and phone etiquette -required.
    
    
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    High level of professionalism.
    
    
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    Job stability
    
    
    
    Benefits of the job:
    
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      Frequent employee appreciation
      
      
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      Great environment
      
      
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      Opportunity for growth and advancement
      
      
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      Insurance benefits
      
      
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      -Application Process Includes:
      
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        Background check
        
        
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        Clerical testing
        
        
        
        Please read requirements carefully as we are prioritizing those that meet the requirements.
        
        To apply for this job:
        
        Click the Apply Online button, then:
        
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          If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
          
          
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          IF you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
          
          
          
          After completing the online application, email your resume to caseyd@cornerstonestaffing.com and enter "Collections" in the subject line of your email.
          
          "If you are already registered and active with CornerStone Staffing please contact your recruiter to have you considered."
          
          #CB
          #Zip
          

Keywords: CornerStone Staffing, Irving , Collections Agent, Sales , Irving, Texas