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Sales Support Specialist

Company: Evoque
Location: Irving
Posted on: June 21, 2022

Job Description:


We are looking for a qualified Sales Support Specialist to join our team. In this role, you will help our company grow by improving our sales process and productivity. Sales are the biggest driver of our company's success, so your position will play a crucial role at our company.

The Sales Support Specialist provides customer support by assisting with sales procedures. They help with sales-related problems, quote and order creation, processing orders, track orders, and investigating and resolving data integrity issues. This role will assist with ensuring data accuracy in SFDC.

To be a successful Sales Support Specialist, must have excellent interpersonal skills be able to work with all levels and departments of the organization, demonstrate sound judgment, be detailed-oriented and demonstrate discretion and professionalism in handling highly sensitive and confidential Information.

Essential Functions

  • Provide support to Sales and Sales Engineering to assist with creating and sending accurate quotes/orders to customers or potential customers.
  • Ensures all necessary approvals are documented and quotes/order are accurate prior to customer review.
  • Ensure all required CRM data fields are populated accurately prior to submitting to Service Delivery.
  • Provide troubleshooting assistance for customer quotes, overall account status and any relevant issues.
  • Work closely with the Account Director, managing both standard and non-standard deals while working with other departments (including Engineering, Service Delivery, Finance, and Field Ops) as needed.
  • Assists Sales with managing data accuracy in CRM to ensure accurate, up-to-date, reports.
  • Assist with special projects on data and contract accuracy.
    • Preferred 1-3 years in a Business/Sales/Success Operations or similar role
    • Must be analytical, self-motivated, a problem solver with a strong attention to detail.
    • Proactive and takes ownership, comfortable with change in a fast-paced environment, and possess excellent interpersonal skills with all levels.
    • Solid functional understanding of CRM ( preferred)
    • Solid verbal and written communication skills; highly organized and able to manage multiple projects at once and meet deadlines.
      Skills / Technical
      • Proven work experience as a Sales support specialist or Sales support associate in a fast-paced environment.
      • Experience in the data center, colocation, managed services and/or cloud industries desired.
      • High proficiency in the MS Office Suite (Outlook, Word, Excel, PowerPoint, Project), Adobe Acrobat, SharePoint, Conga, DocuSign and Salesforce.
      • Well-organized, detail-oriented, and responsible with an aptitude in problem-solving.
      • A team player with high level of dedication.
        Personal Characteristics
        • Values / Style: Proactive and takes ownership, comfortable with change in a fast-paced environment, and possess excellent interpersonal skills with all levels.
        • Strong sense of urgency (able to move quickly and effectively) yet without a big ego.
        • High integrity, open, self-aware, genuine, and versatile individual who can influence others.
        • Ability to support a corporate culture that is scrappy, team-oriented and data driven.
        • Lifelong learner - interested in their own development.
        • Decisiveness balanced with humility-willing to roll up their sleeves and work hard.
        • Must be analytical, self-motivated, a problem solver with a strong attention to detail.
        • An individual with the ability to forge effective working relationships at all levels. Persuasive and engaging with good listening skills, yet able to hold others accountable, as necessary.
          Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          AAP/EEO Statement

          Evoque provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Evoque complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

          Evoque expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Evoque employees to perform their job duties may result in discipline up to and including discharge.

Keywords: Evoque, Irving , Sales Support Specialist, Sales , Irving, Texas

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