Mortgage Customer Service Agent
Company: BOK Financial
Posted on: November 25, 2022
Req ID:72121Job Location:IrvingIrvingTXAreas of
Interest:Mortgage ServicingColorado Base Salary Range:Not
AvailableBOK Financial (BOKF), Headquartered in Tulsa, Oklahoma,
BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based
financial services holding company with operations in ten states -
Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New
Mexico, Nebraska and Wisconsin. The company began more than 100
years ago in Tulsa and has successfully diversified into a variety
of industries, businesses and geographies. .Bonus TypeFormula
BasedSummaryYour strong knowledge of mortgage customer service and
collaboration skills will set you up for success. You will be the
primary point of contact for BOKF's mortgage loan customers. You
will receive customer contact inquires via the inbound phone
system. The calls include inquires related to payment applications,
principal curtailments, tax and insurance disbursements, escrow
analysis, assumption, adjustable rate mortgages, payoff statements
and other inquiries regarding current mortgage loans. Job
DescriptionThe Mortgage Customer Service Agent is the primary point
of contact for BOKF's mortgage loan customers. Responsible for
receiving customer contact inquiries via the inbound phone system.
The calls routed to Customer Service are inquiries related to
payment applications, principal curtailments, tax and insurance
disbursements, escrow analysis, assumption, adjustable rate
mortgages, payoff statements, and all other inquiries regarding
current mortgage loans. This requires working knowledge of all
areas related to mortgage loan servicing. Agents are expected to
have professional telephone etiquette and ability to multi-task
while on call in order to resolve complex problems relating to the
above areas. Agents are expected to handle 80 to 100 calls per day.
This position has established performance standards and goals
consistent with inbound call center key performance indicators.
Team CultureEach team member is responsible for their set of daily
tasks, but all work together to ensure the day's work is completed.
They celebrate successes and find solutions together. They are a
very close knit group that are all rowing in the same direction to
deliver solutions and options to our clients. We participate in
group learning and idea sharing, and we practice candid
communication through our open-door policy. Problems are brought to
the surface, and so are solutions; we're receptive to feedback and
constructive criticism. We believe in personal and shared
accountability. How You'll Spend Your Time
- You will often work under difficult and/or stressful
circumstances and be able to maintain high level of control and
professionalism while objectively dealing with customers'
- You will maintain effective cooperative working relationships
with peers and departments.
- You will be given the tools you need to succeed and support our
customers while making a direct impact every day.
- You will work closely with your team and manager to develop
solutions for customers' requests.Education & Experience
RequirementsThis level of knowledge is normally acquired through
completion of high school and 2-3 years of relevant experience or
equivalent combination of education and experience.Working
Conditions & Physical RequirementsOffice - 20 lbsBOK Financial is a
stable and financially strong organization that provides excellent
training and development to support building the long term careers
of our employees. With passion, skill and partnership you can make
an impact on the success of the bank, our customers and your own
Apply today and take the first step towards your next career
opportunity!If you are interested in a career with BOK Financial
text "BOKF" to 25000 to engage with Olivia our virtual recruiting
BOK Financial is an equal opportunity employer. We are committed to
providing equal employment opportunities for training,
compensation, transfer, promotion and other aspects of employment
for all qualified applicants and employees without regard to sex,
race, color, religion, national origin, age, disability, sexual
orientation, genetic information or veteran status.Please contact
firstname.lastname@example.org with any questions.
Keywords: BOK Financial, Irving , Mortgage Customer Service Agent, Sales , Irving, Texas
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