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Customer Service Agent/ Phone Operator

Company: National Monitoring Center
Location: Irving
Posted on: November 27, 2022

Job Description:

Since 2001, National Monitoring Center is an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense safety to all our customers across the globe.

Further details regarding our organization can be found at www.NMCcentral.com

*Would you describe yourself as: *

- Precise

- Having Strong Follow Through

- Open Minded

- Enthusiastic to Learn

- Problem Solver

- Meticulous

- Honest

- Determined

If this specifically describes you, please continue reading the job description!

*Job Description*

This position is an Inbound Operator (PBX) role for a security alarm monitoring facility. Our goal is to quickly identify where the call needs to be directed and complete the call connection in a friendly and professional manner.

*Essential Responsibilities*

1. Agents will process a high volume of inbound telephone calls

2. Provide top tier customer service in a clear and positive presence

3. Accurately connect the caller to the proper extension

4. Interactions will include conversations with customers, dispatching agencies such as Police or Fire departments and Alarm Companies we are partnered with.

5. _*There are no sales and no call quotas with this position.*_

This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice

*Education and Experience*

- Required - High School Diploma or Equivalent

- One year customer service experience preferred

- Strong communication skills required

- Solid computer skills, including ability to work effectively and efficiently within Microsoft office required

- Proven ability to learn processes, procedures and computer software quickly required

- Required - Candidates must be able to pass a background check and be licensed by the state as an Alarm Agent

*Work Environment*

This job operates in a clerical, open-environment, office setting. This role routinely uses standard office equipment such as computers and phones. This is an in-office position.

*Physical Demands*

This is a largely sedentary role.

*Position Type and Expected Hours of Work*

This is a full-time, non-exempt position. Employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.

*Shifts Available: *

* 12:00 am - 08:30 am (2 optional off days Monday - Friday)

*Training: *

Paid training for this position will be provided to all new hires. Training is Monday, Tuesday, Wednesday at 7:00 am to 3:30 pm. The training schedule requires full attendance.

*Company Benefits*

- $600 Sign on bonus

- 401k

- Medical

- Dental

- Vision coverage

- PTO

- Weekly pay

- Direct Deposit

- And more

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 5x8
* 8 hour shift
* Overnight shift
* Overtime
* Weekend availability
Supplemental pay types:
* Signing bonus

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: National Monitoring Center, Irving , Customer Service Agent/ Phone Operator, Sales , Irving, Texas

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