Sales Support Associate (Irving, TX)
Company: Fotona
Location: Irving
Posted on: May 19, 2023
Job Description:
Globally recognized for exceptional product performance and
versatility, Fotona develops award-winning aesthetic, medical, and
dental -lasers. With over 50 years of laser expertise and industry
leadership, Fotona has sold over 30,000 lasers worldwide with
distribution in over 60 countries. Fotona's reputation for
excellence is earned from its dedication to R&D, unparalleled
quality, reliability, ease of use, and durability.Sales Support
AssociateThe primary responsibility of the Sales Support Associate
will be engaging with customers via web -chat, phone, and email,
providing real-time assistance -and -an exceptional customer
experience. -The Sales Support Associate -has outstanding
communication skills, a natural customer support orientation,
exceptional attention to detail, and is highly organized. -They
will work well independently and as part of a team, and will be
based out of our Irving, TX -headquarters. - The ideal candidate
for this role has a positive, can-do attitude -and is motivated to
actively support and enable an environment where all our team
members and customers can succeed. -This is an outstanding
opportunity to join -a high-tech leader in -medical, aesthetic, and
dental laser technology within the healthcare industry.
Key Responsibilities:
Interact with customers via live
chat, phone, and email to provide and process information in
response to inquiries, concerns, and requests about Fotona products
and services.Provide an exceptional customer experience through
timely and knowledgeable product & services support.Develop and
demonstrate technical selling skills and core product
knowledge.Identify potential solutions to customer needs and work
with internal resources to resolve any complex customer
requests.Perform data entry to support management team
reporting.Manage time effectively, meet personal and company goals,
and work effectively with other members of the Fotona
team.Consistently demonstrate a Strong Work Ethic and represent
Fotona with Integrity and Professionalism.Skills and Abilities:
Computer literate with the ability to
learn customer service software applications.Strong interpersonal,
verbal, written communication, and listening skills.Ability to have
dynamic, non-scripted chat/phone conversations with
customers.Strong attention to detail and accuracy.Ability to learn
Fotona products and -administrative procedures.Positive, adaptable,
outgoing solution-finder.Exceptional organizational skills and high
-proficiency in multi-tasking.Ability to work independently and as
part of a dynamic team.Self-motivated and a fast learner -with a
track record of dependability and consistency.Reliable,
collaborative, and adaptable team player with excellent
interpersonal skills and a sense of humor.Additional Requirements:
- Ability to lift and carry over and/or up to 50 lbs.
occasionally, ability to push/pull very heavy equipment on
wheels/casters rarely.
- Ability to stand, push/pull, bend, squat, stretch, reach,
twist/turn, walk, and reach, and ability to work at a computer and
sit for extended periods.Compensation:
- Competitive pay based on experience.
- Excellent benefits package including Medical, Dental, Vision,
AD&D, and Life Insurance.
- 401(k) with matching.
- Opportunity to develop and grow a career -within a fast-growing
and industry-leading company.*Fotona is an equal opportunity
employer.Powered by JazzHR
Keywords: Fotona, Irving , Sales Support Associate (Irving, TX), Sales , Irving, Texas
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