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Call Center Agent

Company: A-Line Staffing Solutions
Location: Irving
Posted on: April 2, 2024

Job Description:

A-Line Staffing is now hiring Contact Center Care Coordinator in Dallas TX 75251 (remote near Dallas Forth Worth Area). The Contact Center Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Contact Center Care Coordinator position, please contact Laura at or Contact Center Care Coordinator Compensation

  • The pay for this position is $21/hr per hour
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Contact Center Care Coordinator Highlights
    • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
    • The required availability for this position is 8am-5pm Contact Center Care Coordinator Responsibilities
      • Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
      • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
      • Provide accurate information about products and services to customers.
      • Resolve customer complaints and concerns in a timely and effective manner.
      • Document customer interactions and record details of inquiries, comments, and complaints
      • Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
      • Meet or exceed established service level metrics for quality and productivity.
      • Stay up to date with product and service information and promotions.
      • Work collaboratively with other team members to provide excellent customer service.
      • Perform other duties as assigned by the Contact Center leadership. Contact Center Care Coordinator Requirements
        • Two years' experience in a call center-related role
        • Proven work experience in a customer service role
        • Relevant training in call center or contact center environments.
        • Previous healthcare experience and familiarity with medical terminology
        • Computer skills and proficiency in Microsoft Office
        • High School Diploma or GED
        • Attendance is mandatory for the first 90 days Contact Center Care Coordinator Preferred Qualifications
          • Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology
          • Experience with Electronic Medical Record (EMR) system
          • Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. If you think this Contact Center Care Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting! JOB ID 133370 The Contact Center Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Contact Center Care Coordinator position, please contact Laura at or Contact Center Care Coordinator Compensation
            • The pay for this position is $21/hr per hour
            • Benefits are available to full-time employees after 90 days of employment
            • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Contact Center Care Coordinator Highlights
              • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
              • The required availability for this position is 8am-5pm Contact Center Care Coordinator Responsibilities
                • Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
                • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
                • Provide accurate information about products and services to customers.
                • Resolve customer complaints and concerns in a timely and effective manner.
                • Document customer interactions and record details of inquiries, comments, and complaints
                • Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
                • Meet or exceed established service level metrics for quality and productivity.
                • Stay up to date with product and service information and promotions.
                • Work collaboratively with other team members to provide excellent customer service.
                • Perform other duties as assigned by the Contact Center leadership. Contact Center Care Coordinator Requirements
                  • Two years' experience in a call center-related role
                  • Proven work experience in a customer service role
                  • Relevant training in call center or contact center environments.
                  • Previous healthcare experience and familiarity with medical terminology
                  • Computer skills and proficiency in Microsoft Office
                  • High School Diploma or GED
                  • Attendance is mandatory for the first 90 days Contact Center Care Coordinator Preferred Qualifications
                    • Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology
                    • Experience with Electronic Medical Record (EMR) system
                    • Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. If you think this Contact Center Care Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting! JOB ID 133370

Keywords: A-Line Staffing Solutions, Irving , Call Center Agent, Sales , Irving, Texas

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