Veterans Preferred - Customer Service Representative

Company: Airgas
Location: Waxahachie
Posted on: May 2, 2025

Job Description:

Military Veterans are Encouraged to Apply. -R10066846 Customer Service Representative (Open)

Location:
Waxahachie, TX - Ammonia production & filling

How will you CONTRIBUTE and GROW?

The Customer Service Representative joins our team as a central figure in the work process of driving an order from its beginning, through our organization, to its completion as an invoice. This role will professionally handle in-bound customer communication and will be responsible for insuring that our customer's needs are properly dealt with or distributed to our operational and sales groups. Additionally, this position includes responsibilities dealing with inventory management, ordering materials/parts, payroll, and invoicing.

This position will also place a significant emphasis on assisting our plant managers by developing a proposed order fulfillment schedule that maximizes the utilization of available resources while ensuring compliance with all regulatory demands.

We will use product knowledge, customer service tools, and acquired sales skills to effectively service each customer in a professional manner according to Airgas' 3Cs policy; Connect, Consult, Confirm. The incumbent will use proper phone etiquette to connect with customers, consult with them on their needs and will confirm the request by summarizing the phone conversation.

• Answer incoming telephone calls to provide desired service to internal and external customers.
  
• Respond to incoming emails to provide desired service.
  
• Maintain professional demeanor on the phone to exhibit the best impression of Airgas.
  
• Assist management with scheduling deliveries and dispatching drivers.
  
• Enter customer orders in an efficient and accurate manner to reduce the quantity of errors.
  
• Enter credits accurately and in a timely manner to reduce negative impact on customers.
  
• Communicate effectively with internal and external resources such as sales representatives, via phone, email, and website, to service customer needs in a timely fashion.
  
• Process paperwork throughout the order to invoice cycle.
  
• Utilize product knowledge to develop relationships with customers.
  
• Work with internal customers (Outside Sales Representatives, branch and store personnel, as well as operations and distribution personnel, etc.) to improve the order-to-delivery process and make it seamless to the customer.
  
• Work effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor.
  
• Perform customer service duties to support internal and external customers such as but not limited to:
  
  • Answering questions about account balances, invoices, leases, etc.
    
  • Proactively calling customers to re-order prior to reaching a critical need for the product.
    
  • Communicate with distribution to ensure the on time delivery of products.
    
  • Review customers reorder history to proactively recommend products to order.
    
  • Participate in special projects relating to pricing, inventory, sales to align the needs of the customer with the direction and policy of Airgas.
    
  • Attend monthly safety meetings.
    
  • Participate in all recommended computer, sales, customer service, and product training.
    
    
    Other Duties as Required: This job description should not be construed to imply that these requirements are the exclusive standards of this position. Incumbents are expected to follow any other reasonable instructions, and perform any other related duties, as may be required by their supervisor. Performance of this job in a safe manner and in keeping with established Airgas policies is a condition of employment.
    
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    Are you a MATCH?
    
    
    • Strong ability to build and maintain rapport with internal and external customers.
      
    • Strong phone skills.
      
    • Knowledge of Department of Transportation rules and regulations
      
    • Familiarity with dispatching in an industrial or distribution industry.
      
    • Ability to prioritize workload.
      
    • Strong oral and written communication skills.
      
    • Strong time and task management skills.
      
    • Goal orientation and self-motivation.
      
    • Good computer skills, especially in Microsoft Word, Excel and PowerPoint.
      
    • Good analytical skills.
      
    • Some understanding of contracts.
      
    • Ability to lead and function within team environments.
      
    • Must be able to operate in a drug-free workplace.
      
      ________________________
      
      We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
      
      We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
      
      Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
      
      _________________________
      
      Your differences enhance our performance
      
      At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
      
      We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
      
      _________________________
      
      Equal Employment Opportunity Information
      
      We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
      
      Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
      
      Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com .
      
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Keywords: Airgas, Irving , Veterans Preferred - Customer Service Representative, Sales , Waxahachie, Texas