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Member Services Representative

Company: Christus Health
Location: Irving
Posted on: November 7, 2018

Job Description:

Description
This position is responsible for assisting member services and the billing/collections department with returned mail, ID card processes, and member manual updates. The individual in this role will act as a liaison between the business and our members. In addition, this position will manage the vendor relationship with the mail house. An attention to detail and accurate documentation will be a fundamental part of this role.

MAJOR RESPONSIBILITIES:

Member services returned mailed
Tracking of returned mail
ID card management both internal and external vendors
Management of files sent to mail vendor for ID requests
Member outreach for address verification
Member handbook updates and ordering for all lines of business
Review and respond to mailed member inquires
Scan pertinent documents into members record
Handle power of attorney requests and ensure accurate information and storage of hard copies
Assist with mailing of monthly payment bills and managing process with vendor
Cross train to assist with member/provider calls during peak times
Additional duties as needed



Requirements
A. Education/Experience/Skills:

High School Diploma or GED Equivalent
5+ years prior office environment experience or mail room experience
Able to work independently or in a team environment
Strong verbal and written communications skills
Strong interpersonal skills and problem solving ability
Excel and word experience a plus

B. Licenses, Registrations, or Certifications:

None required

Keywords: Christus Health, Irving , Member Services Representative, Sales , Irving, Texas

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